I will post stock orders (not commissions) within 3-4 working days, If you’re on a tight schedule please contact me before or at the time of the order and I will do my best to speed things along.
Stock orders can be returned by informing me within 14 days of receipt of your order. You will be responsible for the safe packaging and cost of return postage, I recommend using Recorded Delivery.
Commissions take approximately 14 days to complete. I will give you a dispatch date on your invoice once we have confirmed the details of your piece. I always do my best to finish early, but some pieces go faster than others and I never know which is which until I start!
I would love to collaborate with you as closely as you wish in order to ensure that your pieces is everything you imagined. Your embroidery is entirely handmade and the design may vary slightly from the fonts shown, I will use my artistic judgement in order to ensure you have a unique and beautiful piece.
I will email you a PDF proof of the text to show you the layout and font before starting your piece.
Due to the personalised nature of commissioned pieces, I am unable to accept returns.
This does not affect your statutory rights.
I do my best to reuse packaging wherever possible while protecting your order from the ravages of the weather and postal systems. Please report any damage to me as soon as possible (take photos if you can) so I can help make any necessary claims or repairs.
Misericordia is Katy Bromberg, 2F1, 4 Gillespie Crescent, Edinburgh, EH10 4HT